jml working Delite Insurance Agency 9 months on



Released  2nd July 2008  

Summary:  It can be very difficult for someone with a criminal conviction actually obtaining insurance in the UK. jml have been acting as introducers for the past nine months to Delite Insurance who specialise in acting for clients experiencing difficulty as a result of convictions.

For the past nine months jml have been acting as introducers to insurance products offered by Delite Insurance a specialist FSA regulated broker Delite not only offers standard insurance products, but non standard ones and can cater for ex-offenders, people with county court judgements against them and offer the unusual - Kidnap and ransom insurance, insurance for flood damaged property and foster care amongst the hundreds of products available.

Neil Cook of Delite has highlighted some of experiences a specialist broker is receiving this century from people or their family who have criminal convictions

How a simple re-mortgage can lead to homelessness

In late December 2005, just before Christmas, they received a call from a lady who was very distraught and tearful. The client informed Delite that, in arranging a re-mortgage, she had disclosed her husband's conviction as required. Due to this fact, she was now unable to secure the required buildings insurance from the mortgage provider or any other insurance provider she could find. Without the insurance they faced being thrown out onto the street.

The client said that she was "at her wits end" and doubted anyone could help. The client was asked to complete and return a proposal form. The form arrived with the broker the next morning. A Delite representative spent a ‘frantic hour' trying track down their underwriter who was enjoying the festivities. The representative rang the client back and as soon as she was informed of a positive result she ‘burst in to tears of joy'. The lady passed the broker on to her husband, who had to assure him five times that cover was ready and waiting for them. The cover was ultimately arranged and Christmas on the streets was avoided.

Reformed offenders not the guilty ones

An older gentleman who had been very senior in the financial services industry called as he urgently needed to arrange household insurance. On release he had raised this issue with his probation officer. At each meeting he raised the question, "Can you recommend any one who will offer insurance to an ex-offender", expecting the Probation Officer to know.

Finally, after several weeks of being uninsured, the client's Probation Officer brushed him off saying, "Well why tell them at all?" Explaining that this would constitute fraud, and focused on doing his best to rehabilitate, the client did not take this advice but kept trying until he found Delite Insurance. Denied this basic information, an ex-offender with lower skills and less knowledge could have been forgiven for simply taking the ‘professional' advice not to disclose.

Keeping business on track

A businessman who ran a go-karting company contacted Delite after seeing the website. He had previously not been aware of the need to disclose his conviction, which had occurred some 14 years ago when he was a young man. Now a different person, and keen to do the right thing, he searched for quotes for the necessary insurances. He received quotes which ranged hugely, up to £5000, before securing cover through a listed broker for just over £700.

The benefits of good advice

For many people insurance supermarkets offer a cheap and convenient way to arrange insurance. However, for anyone with specific needs, including reformed offenders, the results of these automatic searches are often severely limited. Even the relatively ‘human touch' of a call centre is likely to end in frustration.
In one case, the broker was able to provide buildings cover at a lower cost even AFTER disclosure. This was achieved simply by proper completion of the proposal form. This highlighted that the client had been using the ‘up to' figures used by his bank, rather than the true costs of rebuild. For example, he would have asked for quotes based on a house rebuild cost of £350,000, rather than the true cost of £80,000, simply because his bank happened to have a blanket amount for all customers.

Public protection

Faced with discrimination in the employment market, a former offender turned to self-employment in order to pay the bills. He quickly discovered that his small window-cleaning business needed Public Liability Insurance, since something as simple as someone tripping over a bucket could result in litigation. (Typical claims might be around £5000 but as the UK becomes more litigious claims of £50,000-£500,000 are becoming more common). He also found that holding appropriate Public Liability cover is a requirement for even tendering for most contracts. He also found that it helps to assure potential customers of the professionalism of his company.

Innocent employees can be punished

When the Owner/Director of a multi million pound company was sent to prison, the jobs of all his employees were put at risk. The apparent impossibility of securing the insurances required to continue trading took the business to the precipice of collapse. In these situations, insurance has to be secured quickly in order to prevent a cash flow disaster. It also has to available at a reasonable rate, in order for the business to be sustainable. Through working with the broker , the Director was able to save the jobs of his entire workforce. He went on to begin offering work to other former offenders, creating a virtuous circle where a vicious one would have otherwise quickly developed.

More information can be found at the jml insurance website


Company Information

jml is part of jml Property Services, the trading name of Jeffrey Milner Ltd. The company is an UK based company that was established in 1979. jml insurance acts as an introducer for insurance companies selling property insurance including landlord and tenant rental products, pet insurance, wedding insurance, motor insurance, car hire excess insurance, travel insurance and non standard insurance products. They also operate an online marketing service for owners of holiday home property to advertise and are part of the jml Group that includes jml Training and Consultancy.

© jml Property Services July 2008 

See also: Ex-offenders charity speaks out over industry policy of exclusion

Delite Insurance Highly Commended For Customer Care at Uk Broker Awards

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